UXREAD Account Deletion and Data Retention

1. Delete Your UXREAD Account

UXREAD is operated by Procelite Ltd. This page explains how parents and account holders can request deletion of a UXREAD account and associated account data outside the app or from the signed-in app.

You can request deletion of your UXREAD account and associated account data through the signed-in app setting or by contacting UXREAD from the email address linked to your account.

Current request channels

• In-app: open Profile > Help & Support, tap Delete account, confirm the deletion request notice, then tap Request Account Deletion.
• Email: send your request to privacy@uxread.com.

The in-app Delete Account setting is implemented as a support-backed deletion request flow. It creates a structured Account deletion support request that includes the request intent, account email where available, display name where available, request timestamp, subscription-cancellation acknowledgment, and retention acknowledgment. If the account already has an open support chat, the request is added to that existing chat so the account has a single active support thread. The app does not automatically delete the account immediately from this screen.

After UXREAD verifies the request, an authorized administrator completes permanent deletion through a protected workflow that requires an exact match to the account's current email and an explicit acknowledgment that deletion is irreversible. An account with current direct or partner-derived paid access must first become inactive before it can be deleted.

2. What We Delete

When we process an account deletion request, we will delete or de-identify account data associated with the account, including where applicable:

• parent account profile information;
• authentication account records where deletion is technically and legally available;
• profile display name and profile photo;
• parent setup state and Parent PIN hash;
• active device installation records;
• subscription entitlement projection records that are not required to be retained;
• partner and friend invitation records that are not required to be retained;
• in-app support conversations and support records where retention is no longer necessary;
• private diagnostics associated with the account after the applicable retention period;
• related server-side account metadata controlled by UXREAD.

Device-local data, such as imported books, local library items, local bookmarks, local reading progress, local Parent/Kids mode state, and local Deep Voice reference-WAV packages, may remain on a device until removed in the app or deleted through the operating system. Deleting the app from a device normally removes app-local storage controlled by the operating system.

3. What We May Retain

We retain limited information only where we have a lawful basis under UK GDPR or applicable local law, typically legal obligation, legitimate interests, or the establishment, exercise, or defence of legal claims.

We may retain limited information where necessary for legitimate reasons, including:

• billing, tax, accounting, and transaction records for legally required retention periods;
• fraud prevention, security, abuse-prevention, and audit records;
• records needed to comply with legal obligations, resolve disputes, or enforce agreements;
• legal and dispute records;
• de-identified, aggregated, or anonymized analytics that no longer identify the account;
• support records where retention is necessary to resolve an active request or protect legal rights.

Where information is retained, access is limited to the purpose that requires retention.

4. Timing

We aim to complete account deletion or de-identification within 30 days after verifying the request, unless a longer period is required or permitted by law. To protect against unauthorized deletion, we typically verify a request by confirming control of the account email and may ask for additional confirmation in higher-risk cases.

If you are unhappy with how we handle your request, you may complain to the supervisory authority in your country. For the UK, this is the Information Commissioner's Office at https://ico.org.uk.

5. Subscription Cancellation Is Separate

Deleting your UXREAD account does not automatically cancel a Google Play subscription. To stop future subscription charges, cancel UXREAD Family Monthly through Google Play subscription management.

UXREAD blocks permanent account deletion while direct or partner-derived paid access is current. After the subscription or shared paid access becomes inactive, the verified deletion request can be completed.

6. Children's Information

UXREAD is parent-managed. A parent or legal guardian may at any time review, correct, or request deletion of personal information associated with a child under their UXREAD account by contacting privacy@uxread.com. We will verify the requester's parental authority before acting. Deletion of a child's data does not by itself cancel the family subscription.

7. Contact

UXREAD
Procelite Ltd
Privacy and deletion requests: privacy@uxread.com
Support questions: support@uxread.com